Returns & Refunds

Furniture Return Guidelines

At E & M FURNITURE, LLC, we want you to be satisfied with your furniture purchase. If you need assistance with a return, please contact our customer service team before sending any merchandise back.

Return Period

Return requests may be submitted within 30 days of delivery.

Condition Requirements

Returned furniture should:

• Be in its original condition.
• Remain free from damage or excessive use.
• Include all applicable parts and accessories.
• Be properly protected for return transportation.

For furniture that requires assembly, items should not be modified or damaged during assembly.

Non-Returnable Merchandise

The following may not qualify for a return:

• Custom-made or specially ordered furniture.
• Final-sale products.
• Items that have been materially altered.
• Products damaged through improper use, assembly, or care.

Refunds

After the returned item is received and inspected, we will determine whether the return qualifies for a refund.

Approved refunds will be credited to the original payment method within 5–10 business days.

Damaged Deliveries

If furniture arrives damaged, please contact us with your order information and details regarding the damage so that we can review the situation and determine the appropriate solution.

E & M FURNITURE, LLC
2239 GABLES AVENUE
Merrick, NY 11566
United States

Email: esselnathaneahan@gmail.com